AIC Cloud
AIC Cloud

Refund & Cancellation Policy

Last updated: July 26, 2026

1. All Services are Non-Refundable by Default

All AIC Cloud services are strictly non-refundable once payment is captured — including VPS, Cloud GPU, Dedicated Bare-Metal Servers, Shared Hosting, Domains, Email Hosting, Storage, Dedicated IPv4 Add-ons, SSL Certificates, Renewals, and every other product on the platform. This applies regardless of whether the service is used, unused, spun down early, or the customer changes their mind after purchase.

Why? Every service is backed by an upstream commitment — GPU capacity is reserved per minute from marketplace partners, dedicated servers are provisioned on real hardware, domain fees are paid to the upstream registry (NIXI, ICANN accredited registrars), and IP blocks are billed to us in monthly cycles. Once we pay upstream on your behalf, we cannot recover the funds.

2. Sole Exception — Infrastructure Failure on Our End

A refund may be issued only if a genuine infrastructure-side failure on AIC Cloud's end makes the service completely undeliverable. Examples that qualify:

  • Provisioning failure where the resource was never usable (e.g. VPS never booted, GPU instance never SSH-accessible, mailbox never delivered).
  • Hardware fault we are unable to remediate within the ordered specification.
  • We charged the wallet but did not deliver the ordered service.

In these cases, the refund is calculated for the affected period only and is credited to the customer's AIC Cloud wallet — never reversed to the original payment source. Wallet credit can be used to purchase or renew any AIC Cloud service.

3. Situations Explicitly NOT Eligible

  • Change of mind after purchase.
  • Misconfigured customer workloads or application-level errors.
  • Customer-initiated actions like accidental deletion, wrong OS install, wrong port configuration, or self-inflicted lockouts.
  • Dissatisfaction with performance that meets the plan's advertised specifications.
  • Downtime, network incidents, upstream provider outages (DNS registry, GPU marketplace, payment gateway, etc.), or force majeure events.
  • Cases involving abuse, terms violation, chargeback, or repeated refund requests.

4. How to Request a Refund

  • Refund requests must be submitted via a support ticket on the AIC Cloud dashboard, with the specific infrastructure failure clearly described and reproducible from our monitoring.
  • Requests made through WhatsApp, email, or social media outside the dashboard may not be processed.
  • Reviewed within 24 business hours. Approved refunds credit to your wallet immediately after approval.

5. Contact Us

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